Activity can be taught in the classroom or online
Google, Windows, & Mac-friendly!
All documents are editable to meet your classroom needs.
This activity is included in the Devices and Components Unit Plan- Information Technology
Empower your students to think like real IT professionals with this hands-on, team-based troubleshooting activity! Perfect for digital literacy, computer science, or IT-focused classes, this interactive resource simulates real-world technical issues, helping students practice diagnosing and solving standard hardware and software problems.
In rotating station teams, students read realistic tech scenarios, investigate issues using their knowledge and research, and record their problem-solving process step-by-step, just as a real IT support team would.
What’s Included:
8 Realistic IT Scenario Station Cards (print or display-ready)
Editable Student Worksheet for each team
Complete Teacher Instructions with a prep guide and setup suggestions
Confidential Teacher Answer Key for class discussion
Optional props suggestions to simulate technical problems
Activity Highlights:
Diagnose issues like black screens, unresponsive keyboards, Wi-Fi errors, crashing apps, and more.
Identify likely causes and determine if issues are hardware or software-related
Develop step-by-step repair strategies and communicate solutions with their teams.
Debrief and reflect through awhole-class discussion led by the teacher
Skills Practiced:
Critical thinking and problem-solving
Collaboration and communication
Real-world IT troubleshooting and technical literacy
Decision-making based on scenario analysis
Perfect For:
Middle and high school IT or computer literacy classes
CTE Pathways in Information Technology or Business
Bell-ringers, review days, sub plans, or tech career exploration
Individual, partner, or small-group rotations
Why Teachers Love It:
Authentic & Engaging – Simulates real-world tech support scenarios students can relate to
No Prep Required – Comes with everything needed for a smooth and meaningful class period
Flexible Format – Works with as few as six or as many as eight stations and adjustable timing per rotation
Built for All Learners – Encourages teamwork while accommodating various skill levels
Give your students a chance to practice being the tech expert with this high-interest, low-prep activity!